Raving Fans

Ken Blanchard , Sheldon Bowles

Physical

Available

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

What will you learn from this book

  1. Customer Obsession: The book emphasizes the importance of being obsessed with creating raving fans out of customers, going above and beyond to exceed their expectations.

  2. Deliver Plus One: To create raving fans, you must deliver not just what customers expect but go the extra mile by adding a "plus one" to surprise and delight them.

  3. Consistency: Consistency in delivering exceptional service is crucial for creating raving fans who trust your brand and become loyal advocates.

  4. Anticipate Needs: Instead of just reacting to customer requests, anticipate their needs and proactively address them to create memorable experiences.

  5. Empowerment: Empower employees to make decisions and take actions that benefit customers, leading to more personalized and impactful interactions.

  6. Continuous Improvement: Always seek ways to improve your products, services, and customer experiences to stay ahead of competitors and keep customers delighted.

  7. Listen Actively: Listen to customer feedback and act on it to show that you value their opinions and are committed to meeting their needs.

  8. Create a Vision: Inspire employees with a vision of creating raving fans, aligning their efforts and actions towards this common goal.

  9. Celebrate Success: Recognize and celebrate employees who deliver exceptional service, reinforcing a culture that values customer satisfaction.

  10. Stay Humble: Despite creating raving fans, remain humble and continuously strive to improve, as customer expectations and market dynamics evolve.

Language English
ISBN-10 0007252056
ISBN-13 9780007252053
No of pages 137
Font Size Medium
Book Publisher Harper Collins Publishers
Published Date 01 Oct 2006

About Author

Author : Sheldon Bowles

8 Books

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