The Conductive Organization

Hubert Saint-Onge & Charleg Armstrong

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An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations―a culture that they argue is integral to a high-performance organization.

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations―a culture that they argue is integral to a high-performance organization.

This book provides a blueprint for creating and leading organizations with strong knowledge-based cultures to achieve breakthrough performance. Using the idea of conductivity, the authors describe the successful organization of the future as one that increases the quality and flow of knowledge within the organization and within its network of suppliers, customers, and other collaborators. The narrative is based on the thoughts, experience, and models of Hubert Saint-Onge and Charles Armstrong, who have successfully led high-performance companies in the financial services sector and the engineering and manufacturing sector. Each chapter includes practical examples from their experience and from other successful leaders.

What will you learn from this book

  1. Organizational Conductivity: Exploring the concept of a "conductive organization" that thrives on adaptability, learning, and flexibility in a rapidly changing environment.

  2. Knowledge Sharing: Emphasizing the importance of knowledge sharing and collaboration across the organization to foster innovation and problem-solving.

  3. Cultural Transformation: Discussing the need for cultural change within organizations to promote openness, trust, and a conducive environment for learning and growth.

  4. Leadership and Empowerment: Exploring leadership approaches that empower employees, encourage autonomy, and support continuous learning and improvement.

  5. Learning Organizations: Promoting a culture of continuous learning, where the organization adapts and evolves based on new information and experiences.

  6. Adaptive Structures and Systems: Designing organizational structures and systems that facilitate agility, responsiveness, and effective decision-making.

  7. Knowledge Management: Strategies for effective knowledge management, leveraging and disseminating information to enable better decision-making and innovation.

  8. Change Management: Addressing the challenges of change and transformation within organizations and offering frameworks for successful change initiatives.

  9. Networked Organizations: Discussing the benefits of a networked or interconnected organization that leverages internal and external networks for growth and success.

  10. Performance Improvement: Integrating conductive principles into performance improvement strategies, aligning goals with organizational adaptability.

Language English
ISBN-10 81-312-0721-8
ISBN-13 9781138165748
No of pages 249
Font Size Medium
Book Publisher Routledge
Published Date 27 Jan 2017

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