Understanding Conflict: Explaining the nature of conflict, its causes, and the different types of conflicts that arise in personal, professional, or organizational settings.
Conflict Resolution Models: Introducing various conflict resolution models or frameworks, such as negotiation, mediation, or arbitration, to address conflicts effectively.
Communication Skills: Emphasizing the importance of effective communication in conflict resolution, including active listening, empathy, and assertive communication.
Managing Emotions: Providing strategies to manage emotions during conflicts and promoting constructive dialogue and problem-solving.
Conflict Assessment and Analysis: Techniques for assessing conflicts, identifying underlying issues, and analyzing the root causes to find suitable resolutions.
Negotiation Strategies: Offering negotiation tactics, including win-win solutions, bargaining techniques, and finding common ground between conflicting parties.
Mediation Techniques: Exploring mediation methods to facilitate discussions and guide disputing parties toward mutually acceptable solutions.
Resolving Workplace Conflicts: Addressing conflicts in professional settings, including conflicts between colleagues, teams, or within organizational hierarchies.
Constructive Resolution Approaches: Promoting collaborative problem-solving, conflict de-escalation, and maintaining relationships during and after conflict resolution.
Conflict Prevention and Management: Strategies for preventing conflicts, creating conducive environments, and establishing conflict management protocols within organizations.
Language | English |
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ISBN-10 | 0-470-83517-6 |
ISBN-13 | 9788126510085 |
No of pages | 256 |
Font Size | Medium |
Book Publisher | Wiley |
Published Date | 01 Jan 2006 |
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In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique.
Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice.
This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.
Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools.
The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.