Communicating Effectively

Lani Arredondo


In Circulation

"Communicating Effectively" shows busy managers how to combine proven techniques and strategies with the latest technologies for successful, results-directed interaction.

Included are techniques for shaping positive perceptions, tips for giving instructions and corrective feedback, strategies for making your points in presentations and e-communications, and more.

What will you learn from this book

  1. Active Listening: The importance of listening attentively, empathetically, and without interrupting to understand others' perspectives fully.

  2. Clear and Concise Messaging: Emphasizing the need for clarity, brevity, and precision in verbal and written communication to convey ideas effectively.

  3. Nonverbal Communication: Understanding the impact of body language, facial expressions, tone of voice, and gestures in conveying messages.

  4. Empathy and Emotional Intelligence: Developing empathy and emotional intelligence to connect with others, understand their emotions, and communicate more effectively.

  5. Adaptability in Communication: Tailoring communication styles to suit different audiences, situations, and contexts.

  6. Conflict Resolution: Techniques for managing conflicts constructively and communicating to resolve differences amicably.

  7. Feedback and Constructive Criticism: Providing and receiving feedback effectively to foster growth, improvement, and mutual understanding.

  8. Building Rapport and Relationships: Strategies for building rapport, trust, and positive relationships through effective communication.

  9. Cultural Sensitivity: Understanding and respecting cultural differences in communication styles, norms, and values to communicate across diverse backgrounds.

  10. Assertiveness and Confidence: Developing assertiveness and confidence in communication without being aggressive or passive, ensuring one's message is heard and respected.

Language English
ISBN-10 978-0071364294
ISBN-13 9780071364294
No of pages 240
Font Size Medium
Book Publisher McGraw-Hill Education
Published Date 16 Nov 2000

About Author

Author : Lani Arredondo


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