Crucial Confrontations

Kerry Patterson , Ron McMillan , Joseph Grenny , Al Switzler


In Circulation

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

What will you learn from this book

  1. Recognize the Need for Confrontation: The book emphasizes the importance of recognizing when a crucial confrontation is necessary. It teaches readers to identify situations where silence or avoidance can lead to negative consequences, such as damaged relationships or missed opportunities.

  2. Focus on Facts: When addressing a crucial confrontation, it's essential to stick to the facts rather than getting caught up in emotions or assumptions. The authors stress the importance of using objective observations and specific examples to support your concerns.

  3. Master Your Stories: The book introduces the concept of "mastering your stories," which involves examining your interpretations and assumptions about a situation. By challenging your own narratives and considering alternative perspectives, you can approach the confrontation with greater clarity and openness.

  4. Create Safety: Building a safe environment for dialogue is crucial for productive confrontations. The authors provide techniques for establishing psychological safety, such as expressing mutual purpose, demonstrating respect, and encouraging open communication.

  5. Share Your Path: When confronting someone, it's important to share your perspective and concerns openly and honestly. The book offers guidance on expressing yourself assertively while maintaining empathy and respect for the other person's viewpoint.

  6. Explore Others' Paths: Effective confrontations involve understanding the other person's perspective and motivations. The authors provide strategies for active listening, asking open-ended questions, and showing genuine curiosity about the other person's point of view.

  7. Move to Action: The ultimate goal of a crucial confrontation is to reach a resolution and agree on a plan of action. The book offers techniques for brainstorming solutions collaboratively, finding common ground, and reaching mutually beneficial agreements.

  8. Follow Through: Following through on commitments made during a confrontation is essential for building trust and accountability. The authors emphasize the importance of tracking progress, providing feedback, and revisiting the issue if necessary to ensure sustained change.

  9. Manage Emotions: Emotions can run high during confrontations, which can derail productive dialogue. The book provides strategies for managing emotions constructively, such as practicing self-regulation, taking breaks when needed, and using calming techniques.

  10. Continuous Improvement: Effective confrontation skills require practice and refinement over time. The authors encourage readers to reflect on their confrontational experiences, learn from both successes and failures, and continuously strive to improve their communication and conflict resolution skills.

Language English
ISBN-10 0071446524
ISBN-13 9780071446525
No of pages 284
Font Size Medium
Book Publisher Tata Mcgraw-Hill
Published Date 01 Sep 2004

About Author

Author : Al Switzler


Related Books