Harvard Business Essentials : Business Communication

Harvard Business Review

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With advice and tools for improving a wide array of communication skills--from delivering an effective presentation to drafting proposals to the effective use of e-mail--Business Communication helps managers deliver information effectively.

What will you learn from this book

  1. Clear and Concise Communication: Emphasizing the importance of clarity and brevity in conveying messages to ensure understanding and avoid ambiguity.

  2. Audience-Centric Approach: Encouraging communication strategies tailored to the audience, considering their needs, preferences, and level of understanding.

  3. Written Communication Skills: Discussing effective writing techniques for various business documents, such as emails, reports, proposals, and presentations.

  4. Verbal Communication Skills: Highlighting techniques for effective verbal communication, including active listening, speaking with confidence, and adapting to different situations.

  5. Nonverbal Communication: Exploring the significance of body language, gestures, and tone in conveying messages and building rapport.

  6. Cross-Cultural Communication: Addressing communication challenges and strategies when dealing with diverse audiences across cultures and languages.

  7. Business Etiquette: Discussing professional etiquette in communication, including proper email etiquette, phone manners, and professional conduct in meetings.

  8. Conflict Resolution and Difficult Conversations: Providing guidance on managing conflicts and conducting difficult conversations with tact and diplomacy.

  9. Presentation Skills: Offering tips for effective presentations, including structuring content, using visual aids, and engaging the audience.

  10. Technology and Communication: Exploring the role of technology, such as video conferencing, social media, and virtual communication tools, in business communication.

Language English
ISBN-10 007-065653-3
ISBN-13 9781591391135
No of pages 162
Font Size Medium
Book Publisher Harvard Business Review Press
Published Date 01 Jul 2003

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Author : Harvard Business Review

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