Judgment: How Winning Leaders Make Great Calls

Noel m Tichy Warren G Bennis

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With good judgment, little else matters. Without it, nothing else matters.”

Whether we’re talking about United States presidents, CEOs, Major League coaches, or wartime generals, leaders are remembered for their best and worst judgment calls. In the face of ambiguity, uncertainty, and conflicting demands, the quality of a leader’s judgment determines the fate of the entire organization. That’s why judgment is the essence of leadership.

Yet despite its importance, judgment has always been a fairly murky concept. The leadership literature has been conspicuously quiet on what, exactly, defines it. Does judgment differ from common sense or gut instinct? Is it a product of luck? Of smarts? Or is there a process for making consistently good calls?

Noel Tichy and Warren Bennis have each spent decades studying and teaching leadership and advising top CEOs such as Jack Welch and Howard Schultz. Now, in their first collaboration, they offer a powerful framework for making tough calls when the stakes are high and the right path is far from obvious. They show how to recognize the critical moment before a judgment call, when swift and decisive action is essential, and also how to execute a decision after the call.

Tichy and Bennis bring their three-dimensional model to life with interviews with world-class leaders who have thrived or suffered because of their judgment calls. These stories include:

  • Jeff Immelt, CEO of General Electric, whose judgment to grow through research and development transformed GE into the world’s premier technology growth company.
  • Joel Klein, chancellor of the New York City Department of Education, who made tough calls about teachers, students, and parents while turning around a troubled school system.
  • Jim McNerney, CEO of Boeing, whose strategic judgment helped him reinvigorate his company and restore a culture of trust and respect.
  • The late general Wayne Downing, who found an unexpected opportunity in the midst of crisis when he led the Special Operations raid to capture Manuel Noriega.
  • A. G. Lafley, CEO of Procter & Gamble, who bet $57 billion to purchase Gillette and reinvent his company.
  • Brad Anderson, CEO of Best Buy, who made the call to commit totally to a customer-centric strategy and led his people to execute it.

Whether you’re running a small department or a global corporation, Judgment will give you a framework for evaluating any situation, making the call, and correcting if necessary during the execution phase. It will show you how to handle the overlapping domains of people, strategy, and crisis management. And it will help you teach your entire team to make the right call more often.

No organization can afford to neglect this crucial discipline—and no previous book has ever brought it into such clear focus.

What will you learn from this book

  1. Decision-Making: Effective leaders must make sound judgments and decisions, often in uncertain or complex situations.

  2. Wisdom and Experience: Judgment often stems from a combination of experience, knowledge, and wisdom gained over time.

  3. Contextual Understanding: Leaders need to grasp the context of a situation thoroughly before making judgments or decisions.

  4. Balancing Rationality and Intuition: Successful leaders balance rational analysis with intuition or gut feelings when making crucial judgments.

  5. Learning from Failures: Leaders learn and improve their judgment from both successes and failures, using past experiences to inform future decisions.

  6. Surrounding Oneself with Diverse Perspectives: Seeking input from diverse sources and viewpoints aids in making more informed and well-rounded judgments.

  7. Ethical Considerations: Leaders must make judgments that align with ethical principles and organizational values.

  8. Adaptability and Flexibility: Judgment requires adaptability, as situations and contexts constantly evolve.

  9. Communicating Judgments Effectively: Communicating the rationale behind decisions or judgments is crucial in gaining buy-in and fostering understanding.

  10. Continuous Improvement: Like any skill, judgment can be honed and improved over time through reflection and learning.

Language English
ISBN-10 1591841534
ISBN-13 9781591841531
No of pages 392
Font Size Medium
Book Publisher Portfolio Penguin
Published Date 07 Mar 2008

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