Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success

Dean R. Spitzer


In Circulation

Accurately measuring performance―of individuals, departments, projects, and initiatives―is the single best way to ensure strong, sustainable results. But many organizations have flawed or inconsistent measurement systems, which can lead to disaster. Transforming Performance Measurement helps organizations maximize the value of their performance measurement approaches.

What will you learn from this book

  1. Strategic Alignment: Align performance measurement systems with the organization's strategic goals and objectives to ensure that efforts drive the intended outcomes.

  2. Focus on Key Metrics: Emphasize identifying and measuring key performance indicators (KPIs) that truly reflect and drive organizational success rather than overwhelming with excessive metrics.

  3. Outcome-Oriented Approach: Shift from solely measuring activities or outputs to emphasizing the measurement of outcomes and results that directly contribute to organizational success.

  4. Continuous Improvement and Learning: Encourage a culture of continuous improvement by using performance measurement as a tool for learning, adaptation, and driving organizational change.

  5. Employee Engagement and Ownership: Involve employees in defining metrics and targets, fostering ownership and accountability for achieving performance goals.

  6. Holistic View of Performance: Integrate multiple perspectives (financial, customer, internal processes, learning/growth) into performance measurement systems to provide a balanced view.

  7. Adaptability and Flexibility: Design performance measurement systems that are adaptable and flexible to accommodate changing business environments and strategies.

  8. Transparency and Communication: Communicate performance metrics clearly and transparently throughout the organization, ensuring alignment and understanding of goals.

  9. Measurement for Value Creation: Use performance measurement not just for evaluation but as a means of creating value, driving innovation, and identifying opportunities for improvement.

  10. Leadership Role in Measurement Culture: Leadership plays a crucial role in creating a measurement-driven culture by setting examples, promoting accountability, and ensuring measurement aligns with organizational values.

Language English
ISBN-10 0814408915
ISBN-13 9780814408919
No of pages 256
Font Size Medium
Book Publisher McGraw-Hill Education
Published Date 16 Mar 2007

About Author

Author : Dean R. Spitzer

1 Books

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