Built to Serve

Ken Blanchard , Stephen R Covey , Dan Sanders

Physical

In Circulation

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.

The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.

Treat your customers like partners

Create a people-centered culture in a numbers-focused world

Communicate your organization's vision

Focus on strengths, not weaknesses

Tie performance to the success of your mission

Reduce your employee turnover

Build communities connected by an emotional bond

Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place

When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

What will you learn from this book

  1. Servant Leadership: Expect a focus on the principles of servant leadership, a concept popularized by Ken Blanchard, emphasizing leaders' responsibility to serve their teams and organizations.

  2. Culture-Driven Organizations: The book may stress the importance of building a positive and values-driven organizational culture that contributes to long-term success and sustainability.

  3. People-Centric Approach: Anticipate insights into adopting a people-centric approach to leadership, emphasizing the significance of valuing and investing in employees.

  4. Sustainability: Discussion on creating organizations that are not only successful in the short term but are built to last sustainably, considering both economic and environmental aspects.

  5. Strategic Leadership: Insights into strategic leadership practices, focusing on long-term vision, goal-setting, and aligning the organization with its mission.

  6. Collaboration and Teamwork: The book may highlight the importance of fostering collaboration and teamwork within an organization to enhance productivity and creativity.

  7. Ethical Leadership: Expect discussions on ethical leadership, addressing the importance of integrity, transparency, and ethical decision-making in building a trustworthy organizational culture.

  8. Continuous Improvement: The authors might advocate for a mindset of continuous improvement, emphasizing the need for organizations to adapt and evolve to remain successful.

  9. Influence of Stephen R. Covey's Principles: Given Covey's contribution, the book may incorporate principles from his work, such as the Seven Habits, to provide actionable strategies for personal and organizational effectiveness.

  10. Employee Engagement: Discussion on strategies for enhancing employee engagement, recognizing that engaged employees contribute significantly to organizational success.

Language English
ISBN-10 0071497927
ISBN-13 9780071497923
No of pages 200
Font Size Medium
Book Publisher McGraw-Hill
Published Date 16 Oct 2007

About Author

Author : Dan Sanders

1 Books

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