HDFC Bank 2.0

Tamal Bandyopadhyay

Physical

In Circulation

“Tamla combines his financial knowledge, eye for detail, and an excellent storytelling style to create a vivid portrait of India’s most valued bank and its path to the future.”

NANDAN NILEKANI, Co-founder and Chairman of Infosys and Founding Chairman of UIDAI (Aadhaar)

“Tamla has enthusiastically documented the epiphany that HDFC Bank’s leadership had in starting out on their digital journey. India is set for seismic changes to day-to-day banking over the next few years and banks who don’t commit to fully re-engineering their practice around becoming a technology company that delivers real-time, contextual banking experiences will wither on the vine. HDFC Bank has made a solid start on this journey, but the final chapter has not yet been written.”

BRETT KING, Founder, Moven and bestselling author of Bank 4.0

The seeds of change were sown in September 2014, when HDFC Bank MD Aditya Pura went to Silicon Valley to meet the brightest tech minds in the world. By the time he got back, he knew exactly what needed to be done.

It was time for a revolution. Instead of waiting to be disrupted by fintech companies, HDFC Bank went all out to disrupt itself, recasting its role and scope on a scale that has never been attempted before.

In one of the biggest transformations ever undertaken in any business, HDFC Bank wants to become a platform facilitating a financial experience.

Tamla Bandyopadhyay chronicles HDFC Bank’s own digital disruption exercise through the very people who drove it, narrating a story that’s as compelling as unique in India’s financial system. With his keen eye for detail, deep knowledge of banking and unparalleled storytelling ability, Bandyopadhyay recounts the journey of India’s most valued lender from a life cycle bank to a lifestyle bank.

TAMAL BANDYOPADHYAY is a bestselling author, award-winning columnist and a keen observer of the Indian banking sector for over two decades.

What will you learn from this book

  1. Innovative Banking Model: Explores HDFC Bank's innovative approach to banking, emphasizing customer-centric services and technological advancements.

  2. Digital Transformation: Discusses HDFC Bank's journey towards digital transformation, leveraging technology for better customer experiences and operational efficiency.

  3. Focus on Customer Service: Emphasizes HDFC Bank's commitment to providing excellent customer service as a core business strategy.

  4. Risk Management: Explores HDFC Bank's robust risk management practices, ensuring stability and resilience in a volatile market.

  5. Expansion and Growth: Discusses HDFC Bank's strategies for expansion, both in terms of market reach and diverse financial products.

  6. Corporate Governance: Highlights HDFC Bank's strong corporate governance practices, which contribute to its reputation and trustworthiness.

  7. Leadership and Culture: Explores the leadership style and culture within HDFC Bank that fosters innovation, growth, and employee satisfaction.

  8. Community Engagement: Discusses HDFC Bank's initiatives towards corporate social responsibility and community development.

  9. Challenges and Adaptability: Explores how HDFC Bank navigated challenges, adapted to changing market dynamics, and sustained its position.

  10. Lessons for the Banking Industry: Provides insights and lessons from HDFC Bank's success that could be applicable and informative for the broader banking industry.

Language English
ISBN-10 9789388423359
ISBN-13 9789388423359
No of pages 430
Font Size Medium
Book Publisher Jaico Publishing House
Published Date 18 Jul 2019

About Author

Author : Tamal Bandyopadhyay

1 Books

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