Physical
In CirculationEffective Communication: The book likely emphasizes the importance of clear, concise, and effective communication in various managerial situations, offering ready-to-use phrases for different contexts.
Performance Management: It may provide phrases and strategies for delivering feedback, conducting performance reviews, setting goals, and providing recognition or constructive criticism.
Conflict Resolution: The book might offer phrases and approaches to manage conflicts among team members, including techniques for mediation and conflict resolution.
Delegation and Empowerment: Likely discussion on phrases that help managers delegate tasks effectively, empower their teams, and communicate expectations clearly.
Motivation and Coaching: It may provide phrases and techniques to motivate employees, offer coaching, mentorship, and support for professional growth and development.
Team Building and Collaboration: The book might offer phrases to foster teamwork, encourage collaboration, build rapport, and create a positive team culture.
Change Management: Discussion on phrases and strategies to communicate changes effectively, manage transitions, and address resistance within teams.
Difficult Conversations: It may include phrases to handle sensitive or difficult conversations, such as addressing performance issues, disciplinary actions, or delivering bad news.
Meeting Facilitation: Likely includes phrases and approaches for effective meeting facilitation, encouraging participation, summarizing discussions, and assigning action items.
Leadership and Vision: The book might offer phrases that reflect leadership qualities, articulate a vision, set expectations, and inspire teams toward common goals.
Language | English |
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ISBN-10 | 0071452168 |
ISBN-13 | 9780071452168 |
No of pages | 178 |
Font Size | Medium |
Book Publisher | Mcgraw-hill Companies |
Published Date | 16 Mar 2005 |
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Say what you mean, mean what you say, and talk your way to the top. Communication is the single most important key to a manager's success. What you say - and how you say it - sets the tone for every personal interaction, whether you're dealing with a troublesome employee, a competitive coworker, or a demanding boss.
Yet few people are actually trained to handle common managerial situations."Perfect Phrases for Managers and Supervisors" is a practical crash course in communication skills for the workplace, written by a leading consultant in the field. Filled with sample scripts for typical scenarios, and hundreds of effective "PowerPhrases", it gives you all the tools you need to establish your role as a leader - and achieve your goals with your coworkers' support.
Learn how to: choose the right words at the right time; set a tone of mutual trust and respect; deal with difficult employees and delicate problems; talk to your boss and stay in the loop; conduct interviews and performance reviews; handle friendships in the workplace; discipline workers or terminate employment; present new ideas, procedures, or policies; and, open up healthy communications that benefit everyone. Your effectiveness in the workplace depends on how you talk to others. This essential all-purpose guide provides the perfect words and phrases that get the job done.