Strategic Performance Management

Bernard Marr



This book is about strategic performance management for the Twenty-First Century organization. In a practical step-by-step approach it navigates readers though the identification, measurement, and management of the strategic value drivers as enables of superior performance. Using many real life case examples this book outlines how organizations can visualize their value creation, design relevant and meaningful performance indicators to assess performance, and then use them to extract real management insights and improve everyday strategic decision making as well as organizational learning.

A key focus of the book is the important issue of creating value from intangible assets. Much has been written about the importance of intangible assets such as knowledge, skills, relationships, culture, practices, routines, and intellectual property as levers for organisational success. However, little has been published that tells managers how to do that.

This book moves beyond just raising awareness and provides practical tools and templates, gathered in many extensive case studies with world-leading organizations.

The key issues the book addresses are:

. How do we identify the strategic value drives, especially the intangibles, in our organisations?

. How do we understand their strategic value using the powerful mapping tools?

. How do we then measure the business performance?

. How do we use performance indicators to improve decision making and organisational learning?

. How do we align performance reviews and risk management with our strategy?

Well grounded in theory and packed with case studies from around the world, this book will function as a guide for managers as well as a reference work for students and researchers. The tools described in this book are not only suitable for leading international corporations, but have been designed to be equally appropriate for not-for-profit organizations, central and local government institutions, small and medium sized businesses, and even departments and business units. The ideas, tools, and templates provided allow managers to apply them straight away and transform the way they manage strategic performance at all levels of their organization.

* visualize their value creation

* design relevant and meaningful performance indicators to assess performance

* use them to extract real management insights and improve everyday strategic decision making as well as organizational learning.

What will you learn from this book

  1. Alignment with Strategy: The book might emphasize aligning performance management practices with the overall strategic objectives of the organization to ensure coherence and direction.

  2. Key Performance Indicators (KPIs): Exploring the selection, measurement, and utilization of KPIs relevant to an organization's goals, highlighting their importance in tracking performance.

  3. Balanced Scorecard Approach: Discussing the balanced scorecard methodology as a tool for evaluating and managing various aspects of organizational performance, including financial, customer, internal processes, and learning/growth perspectives.

  4. Data-Driven Decision Making: Emphasizing the role of data and analytics in performance management, leveraging data to make informed decisions and drive improvements.

  5. Continuous Performance Improvement: Highlighting the significance of a continuous improvement culture, encouraging ongoing enhancements in performance rather than one-time fixes.

  6. Employee Performance and Engagement: Addressing methods to align individual employee performance goals with organizational objectives and how employee engagement affects overall performance.

  7. Strategic Planning and Execution: Exploring how performance management contributes to strategic planning and the execution of strategic initiatives within an organization.

  8. Performance Reviews and Feedback: Discussing effective methods for conducting performance reviews, providing constructive feedback, and fostering a culture of accountability.

  9. Change Management and Adaptability: Addressing how performance management systems adapt to changes in business environments and strategies, ensuring relevance and effectiveness over time.

  10. Leadership and Governance: Exploring the role of leadership and governance in driving effective performance management practices throughout an organization.

Language English
ISBN-10 0750663928
ISBN-13 9780750663922
No of pages 219
Font Size Medium
Book Publisher A Butterworth-Heinemann Title
Published Date 24 Mar 2006

About Author

Author : Bernard Marr

1 Books

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