What will you learn from this book
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Importance of Effective Communication:
- Weeks emphasizes the crucial role of effective communication in professional relationships and the overall success of organizations.
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Understanding Perspectives:
- The book encourages individuals to understand different perspectives and appreciate the diversity of viewpoints within a team or organization.
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Navigating Difficult Conversations:
- Weeks provides strategies for navigating difficult conversations, addressing conflicts, and handling challenging communication situations in the workplace.
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Building Trust:
- Trust is a fundamental element of successful communication. The book explores ways to build and maintain trust in professional relationships.
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Clarity and Precision:
- Clear and precise communication is vital. Weeks discusses the importance of articulating thoughts and ideas in a way that is easily understood by others.
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Nonverbal Communication:
- The book delves into the significance of nonverbal cues, body language, and other subtle forms of communication that can impact how messages are received.
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Active Listening:
- Effective communication involves active listening. Weeks provides insights into the art of listening and understanding others' perspectives.
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Cultural Sensitivity:
- Cultural differences can influence communication styles. The book addresses the importance of cultural sensitivity in a globalized work environment.
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Constructive Feedback:
- Weeks discusses the art of giving and receiving constructive feedback, emphasizing the role it plays in personal and professional growth.
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Adapting Communication Styles:
- Communication needs vary among individuals. The book explores the importance of adapting communication styles to suit different personalities and situations.
| Language | English |
|---|---|
| ISBN-10 | 9781578518999 |
| No of pages | 240 |
| Font Size | Medium |
| Book Publisher | Harvard Business Press |
| Published Date | 15 Sep 2008 |
About Author
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Your stomach's churning; you're hyperventilating you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies in the form of damaged relationships, ruined careers, and intensified problems.In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations.
Drawing on her many years as a consultant and coach to leaders and executives, the author explains: Why we turn to ineffective tactics when the heat is on how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged Strategies for mitigating aggression and defensiveness and for clearing the fog of misconceptions How to get through the hardest conversations with your reputation and relationships intact using proven techniques paired with detailed real life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.