Up Your Service!

Ron Kaufman

Physical

Available

Strategies and Action Steps to Delight Your Customers NOW! Build a mindset and a toolset to bring your service UP! Develop a service culture that sizzles and succeeds Apply proven techniques to get closer to your customers Polish your perception points to create positive impressions Leverage customer value dimensions for long-term profits Achieve surprising and unbelievable! service standards Increase customer loyalty with effective service recovery Discover the hidden power in service Enjoy the results and winning reputation you deserve

What will you learn from this book

  1. Customer-Centric Approach: The importance of adopting a customer-centric mindset in all aspects of business.

  2. Service Excellence Frameworks: The book may introduce frameworks and models for achieving service excellence and satisfaction.

  3. Employee Engagement: Recognizing the role of engaged and motivated employees in delivering exceptional service.

  4. Continuous Improvement: Emphasizing the need for ongoing efforts to enhance service quality and exceed customer expectations.

  5. Effective Communication: The role of clear and effective communication in building strong customer relationships.

  6. Anticipating Customer Needs: Understanding and meeting customer needs before they are explicitly expressed.

  7. Service Recovery: Strategies for effectively handling service failures and turning negative experiences into positive ones.

  8. Leadership's Role in Service: Exploring how leadership sets the tone for a service-oriented culture within an organization.

  9. Building Customer Loyalty: The book may provide insights into creating loyal and repeat customers through exceptional service.

  10. Measuring Service Success: Introducing key performance indicators and metrics for evaluating and improving service performance.

Language English
ISBN-10 9389995000
ISBN-13 9789389995008
No of pages 288
Font Size Medium
Book Publisher Embassy Books
Published Date 01 Jan 2020

About Author

Author : Ron Kaufman

1 Books

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