Customer-Centric Approach: The importance of adopting a customer-centric mindset in all aspects of business.
Service Excellence Frameworks: The book may introduce frameworks and models for achieving service excellence and satisfaction.
Employee Engagement: Recognizing the role of engaged and motivated employees in delivering exceptional service.
Continuous Improvement: Emphasizing the need for ongoing efforts to enhance service quality and exceed customer expectations.
Effective Communication: The role of clear and effective communication in building strong customer relationships.
Anticipating Customer Needs: Understanding and meeting customer needs before they are explicitly expressed.
Service Recovery: Strategies for effectively handling service failures and turning negative experiences into positive ones.
Leadership's Role in Service: Exploring how leadership sets the tone for a service-oriented culture within an organization.
Building Customer Loyalty: The book may provide insights into creating loyal and repeat customers through exceptional service.
Measuring Service Success: Introducing key performance indicators and metrics for evaluating and improving service performance.
Language | English |
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ISBN-10 | 9389995000 |
ISBN-13 | 9789389995008 |
No of pages | 288 |
Font Size | Medium |
Book Publisher | Embassy Books |
Published Date | 01 Jan 2020 |
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Strategies and Action Steps to Delight Your Customers NOW! Build a mindset and a toolset to bring your service UP! Develop a service culture that sizzles and succeeds Apply proven techniques to get closer to your customers Polish your perception points to create positive impressions Leverage customer value dimensions for long-term profits Achieve surprising and unbelievable! service standards Increase customer loyalty with effective service recovery Discover the hidden power in service Enjoy the results and winning reputation you deserve