Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

James P Womack & Daniel T Jones



A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers.

In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.

What will you learn from this book

  1. Value: The concept of value is central to lean thinking. Value is defined by the customer, and any activity that does not add value is considered waste.

  2. Customer Focus: Lean solutions emphasize understanding and meeting the needs of customers, often through direct observation and engagement.

  3. Problem Solving: Lean thinking encourages a systematic approach to problem-solving, often using tools like the A3 process to define, analyze, and propose solutions to problems.

  4. Standardization: Standardizing processes and activities can help reduce variation and waste, leading to more efficient operations.

  5. Continuous Improvement: Kaizen, or continuous improvement, is a core principle of lean thinking. Organizations are encouraged to constantly seek ways to improve their processes and add more value for customers.

  6. Flow: Lean solutions emphasize creating smooth and efficient flows of work, information, and materials, minimizing delays and waste.

  7. Pull Systems: Pull systems are used to align production with customer demand, ensuring that products and services are delivered only when needed.

  8. Visual Management: Visual management tools, such as kanban boards, are used to make information and processes more visible and easier to understand.

  9. Respect for People: Lean thinking emphasizes the importance of respecting and engaging employees, recognizing that they are crucial to the success of any improvement effort.

  10. Sustainability: Lean solutions seek to create sustainable practices that can be maintained over the long term, rather than relying on short-term fixes.

Language English
ISBN-10 0743275950
ISBN-13 9780743276030
No of pages 355
Font Size Medium
Book Publisher Simon & Schuster
Published Date 04 Jun 2007

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