Quick Hits

Kelvin F Cross


Specific problems require targeted solutions! Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of improving the bottom line. Whether it's reengineering, six Sigma, TQM, or any number of other techniques, the problem is that it's usually such a huge undertaking that it's more work than it's worth. Kelvin Cross proposes that results can be achieved much more easily by going in and performing "surgical strikes" on specific areas that need improvement, without turning the entire thing into a "science project." And now his method is available for anyone seeking to streamline process structures. Using case studies from companies including AT&T, GE, and Weight Watchers International to illustrate the remarkable results that can be achieved, Quick Hits sums up the ten key areas that are perfect targets for surgical strikes, demonstrating exactly how to handle each type of problem. By showing how to determine which approach to use for any given situation, the book gives readers an arsenal of tactical and judicious methods designed to be low risk, low cost, and very effective.
Language English
ISBN-10 0-8144-7206-0
No of pages 274
Book Publisher Amacom
Published Date 30 Nov -0001

About Author

Author : Kelvin F Cross

2 Books

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