High Five!

Ken Blanchard , Sheldon Bowles

Physical

Available

The team-building book for the 21st Century.

The author of One Minute Manager proves, with a parable, the guiding notion that "none of us is as smart as all of us”. Ken Blanchard, author of The One Minute Manager, and his co-authors, do here for teamwork what Gung Ho! does for motivation and Raving Fans for Customer Service.

Using the entertaining and easily-digested parable style that made those books so successful, Blanchard et al have a simple but very powerful message to convey. They disclose four management secrets and highlight the key principles of “repeated reward and repetition".

The story is about Alan, who gets fired, despite being highly successful, because of his lone wolf mentality. He breaks through his initial resistance to new ways of working by spending some of the new-found time on his hands coaching his son’s hockey team, and in the process learns all about the power of teamwork.

An inspirational guide to the art of working successfully together (and the power that derives from being part of a team), this is an invaluable read for anyone who has to work with other people, from one of the world’s most successful business authors.

What will you learn from this book

  1. Customer-Centric Approach: Emphasizing the importance of putting the customer at the center of business decisions and strategies.

  2. Five Principles (High Five): The book likely introduces five principles for creating a customer-focused organization. These might include vision, purpose, values, goals, and innovation.

  3. Gung Ho Approach: Similar to Blanchard's other works, "Gung Ho!" and "Raving Fans," the book might incorporate the Gung Ho approach, which focuses on creating engaged and motivated employees who deliver exceptional customer service.

  4. Leadership and Empowerment: The role of leadership in empowering employees to serve customers better and fostering a culture of excellence might be a central theme.

  5. Teamwork and Collaboration: Encouraging teamwork and collaboration among employees to achieve common goals and exceed customer expectations.

  6. Communication and Feedback: Effective communication and feedback systems might be highlighted as essential tools for improving customer service and internal operations.

  7. Continuous Improvement: The book might stress the need for continuous improvement and innovation to stay ahead in a competitive market.

  8. Company Culture: Developing and nurturing a company culture that aligns with the vision, values, and goals for delivering exceptional service might be a significant focus.

  9. Employee Engagement: Strategies for engaging and retaining employees who are passionate about serving customers and contributing to the company's success.

  10. Measuring Success: The book might discuss methods to measure and track customer satisfaction and the impact of customer-centric strategies on the business.

Language English
ISBN-10 0-00-710822-2
No of pages 201
Font Size Medium
Book Publisher Harper Collins Publishers
Published Date 07 Jun 2004

About Author

Author : Sheldon Bowles

8 Books

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