The Agenda

Michael Hammer

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New rules for the new game:
the ideas that every business needs to win in the customer economy

In The Agenda, Michael Hammer shows companies how to prosper in today’s world of slow growth, fierce competition, and enormously powerful customers. The winners in this extraordinarily difficult environment—companies like IBM, Duke Power, Progressive Insurance, and GE—succeed through superior operations. Their costs are lower and their quality higher than their competitors’; they get new products to market faster and they provide better customer service. How do they do it? Through near-fanatical attention to the basics of business, and by managing these basics in new and creative ways.

The Agenda teaches the ideas and techniques that any company—large or small, service firm or manufacturer—can use to out-execute and out-innovate its competitors. Businesses that follow these principles will grow by taking market share away from those that do not. While others decline, your company can thrive. The Agenda will show you how.

What will you learn from this book

  1. Strategic Imperatives:

    • Identification of critical strategic imperatives that businesses should focus on to thrive in the coming decade.
  2. Market Domination Strategies:

    • Insights into strategies for achieving and maintaining dominance in the marketplace.
  3. Innovation and Adaptation:

    • Emphasis on the importance of innovation and adaptability in the face of evolving business landscapes.
  4. Customer-Centric Approaches:

    • Strategies for becoming more customer-centric to meet the changing demands and expectations of consumers.
  5. Operational Excellence:

    • Recognition of the role of operational excellence in gaining a competitive edge.
  6. Technology Integration:

    • Discussion on the effective integration and leverage of technology for business success.
  7. Leadership and Management Practices:

    • Guidance on leadership and management practices that align with the needs of the business environment.
  8. Globalization Strategies:

    • Considerations for businesses operating in a global context and strategies for successful globalization.
  9. Resilience and Risk Management:

    • Insights into building resilience and effective risk management practices.
  10. Sustainability and Corporate Responsibility:

    • Recognition of the importance of sustainability and corporate responsibility in long-term business success.
Language English
ISBN-10 1400047730
ISBN-13 9781400047734
No of pages 269
Font Size Medium
Book Publisher Crown Business
Published Date 22 Apr 2003

About Author

Author : Michael Hammer

5 Books

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