Business Etiquette : A Guide For The Indian Professional

Shital Kakkar Mehra



The first interview. Handling a difficult boss. The power of words. Networking. Small talk. Dressing for a cocktail dinner. Holding chopsticks. Drinking wine. Twitter etiquette. Sexual harassment in office. Remembering names. Receiving compliments. Women travelling alone. Thank you notes.

The opportunities created by a fast-globalizing world have led to executives jet-setting across the globe wining and dining, negotiating, and networking for business. Indian executives, who are brand ambassadors of both their company and their country, too are making a mark on the global stage, and increasingly find themselves in a number of situations where their people skills can make all the difference.

Business Etiquette shows us the art of creating a positive impression through the ABC of good manners: Appearance, Behaviour, and Communication. Shital Kakkar Mehra, one of India's best-known corporate etiquette trainers, teaches us how to create our own brand, dine with grace, mingle with ease and conduct business keeping in mind racial, gender, and cultural diversities.

It's a one-stop guide to side-stepping those embarrassing slip-ups and awkward gestures, and sailing through the complexities of modern-day office life with ease.

What will you learn from this book

  1. Cultural Sensitivity: Understanding and respecting cultural norms and customs is essential in Indian business settings. Mehra may provide guidance on appropriate behavior, greetings, and gestures to avoid cultural misunderstandings.

  2. Communication Skills: Effective communication is crucial for building relationships and achieving success in business. Mehra may discuss strategies for clear and respectful communication, including verbal and nonverbal cues, active listening, and assertiveness.

  3. Professional Appearance: Dressing appropriately for the workplace demonstrates professionalism and respect for the environment. Mehra may offer tips on appropriate attire, grooming standards, and personal presentation in Indian business culture.

  4. Networking Etiquette: Building a professional network is key to career advancement in India. Mehra may provide advice on networking etiquette, including introductions, follow-up communication, and maintaining professional relationships.

  5. Meeting Etiquette: Meetings are an integral part of business culture in India. Mehra may discuss meeting etiquette, including punctuality, agenda setting, participation, and follow-up protocols.

  6. Negotiation Skills: Negotiation is a common practice in Indian business transactions. Mehra may offer tips on negotiation etiquette, including preparation, communication style, and building rapport with counterparts.

  7. Email and Phone Etiquette: Professional communication via email and phone requires proper etiquette. Mehra may provide guidance on composing professional emails, answering calls professionally, and managing electronic communication effectively.

  8. Dining Etiquette: Business dinners and lunches are common in Indian business culture. Mehra may offer tips on dining etiquette, including table manners, conversation topics, and the proper way to handle various dining situations.

  9. Gift Giving and Receiving: Gift-giving is often part of business relationships in India. Mehra may discuss the etiquette of giving and receiving gifts in the workplace, including appropriate occasions, types of gifts, and cultural considerations.

  10. Respect for Hierarchy: Indian workplaces often have a hierarchical structure. Mehra may address the importance of showing respect for authority, seniority, and hierarchy in business interactions.

Language English
ISBN-10 9350291088
ISBN-13 9789350291085
No of pages 308
Font Size Medium
Book Publisher Harper Collins
Published Date 18 Jan 2012

About Author

Author : Shital Kakkar Mehra

1 Books

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