What will you learn from this book
- Employee Participation Empowers Improvement: Quality circles, small groups of employees who meet regularly to discuss and solve quality issues, tap into the collective wisdom and creativity of the workforce. This fosters ownership and engagement, leading to better solutions.
- Problem-Solving Takes Center Stage: The book emphasizes a shift from mere fault-finding to proactive problem identification and resolution. Quality circles provide a platform for employees to analyze issues, propose solutions, and implement improvements.
- Data Drives Decisions: Effective quality circles rely on factual data and analysis to identify root causes of problems and evaluate the effectiveness of proposed solutions. Udpa stresses the importance of data collection and interpretation for informed decision-making.
- Small Wins Pave the Way for Transformation: The book encourages a focus on incremental improvements through achievable goals and action plans. Celebrating small wins keeps the momentum going and builds confidence for tackling larger challenges.
- Management Support is Crucial: Successful quality circles require active support from management, providing resources, training, and recognition for employee contributions. This demonstrates commitment and fosters a culture of continuous improvement.
- Communication is Key: Open and transparent communication within and beyond the quality circle is essential. Sharing information, ideas, and progress updates facilitates collaboration and builds trust across the organization.
- Training Equips and Empowers: Providing employees with relevant training in problem-solving tools, statistical analysis, and presentation skills equips them to effectively participate in quality circles and contribute meaningfully.
- Beyond Production: Quality Circles Encompass All Functions: While often associated with manufacturing, the book highlights the applicability of quality circles across various departments, from sales and marketing to finance and human resources.
- Continuous Learning and Improvement: Udpa emphasizes the importance of adapting and learning from experiences. Quality circles should continually evolve, incorporating new techniques and approaches to stay relevant and effective.
- Celebrating Success Motivates Change: Recognizing and celebrating the achievements of quality circles not only motivates participants but also showcases the value of employee involvement to the broader organization, inspiring further adoption and commitment.
| Language | English |
|---|---|
| ISBN-10 | 9780074624814 |
| No of pages | 264 |
| Font Size | Medium |
| Book Publisher | Tata Mcgraw-Hill |
| Published Date | 31 Dec 1899 |
About Author
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The intense forces of competition, both within the economy and globally, have compelled managements to become strongly aware of the human element in achieving their goals. While the first edition of this book laid the infrastructure for initiating Quality Circle (QC) activities in India, the revised volume is aimed at providing a greater fillip to the QC movement in the country and abroad. S R Udpa, a well-known name in the field, delves into the success of QCs in India, and answers questions like: What are QCs? How do they operate? Why do they fail? How are inactive circles rejuvenated? The book discusses the implementational aspects of QCs and how it forms a segment of total quality management. The new edition has been thoroughly updated and includes more discussions on statistical quality control techniques. Several anecdotes and interesting case histories laced with charts, diagrams and tables have added value to the book and will be useful to HRD executives and all those striving to set standards in excellence.