A rank-holding MBA from the prestigious NMIMS (Mumbai University), Cyrus is a also a qualified lifemember of the prestigious International Society of individuals with Genius Level IQ – MENSA, a solid proof of his intellectual ability and creative prowess. A communicator par excellence, he scored the highest grade at the highest level of the Business English Communication examination conducted by Cambridge University.
He is also a rank-holder in Hotel Management and Catering Technology. He has rich and holistic work experience in operational as well as executive roles in Fortune 500 MNCs in the service as well as manufacturing sectors, both in India and Overseas. Since the last 16 years, he has been involved with management education, authoring best-selling books and conducting corporate training and providing management consultancy in his areas of expertise. He has till date trained over 75,000 individuals in B-Schools and corporate houses, including senior Indian Army and Navy Officers.
Currently the H.O.D. – Strategic Communication with Rizvi Institutes of Management and a Mumbai University approved faculty, he has also been a visiting faculty at JBIMS, NMIMS, Sydenham Institute of Mgmt. Studies, and other leading B-Schools. Cyrus has devised, customised, and conducted Corporate Training Programmes and Workshops on Customer Experience Excellence, Strategic Communication, Developing Creative Thinking (Ideation Workshops), Super Selling Skills, Strategy Formulation and Implementation, and Soft Skills and Corporate Etiqeutte for many reputed organisations which have been highly appreciated by the participants.
He has authored and co-authored seven best-selling books which have also been translated into Hindi and Marathi on popular demand by local audiences. The books are highly practical and contain unique, copyrighted models in the areas of customer experience excellence, leadership branding, marketing strategy, and selling techniques, which are used by many leading corporate houses to train their employees in these vital areas.
During the process of authoring his books on leadership, he has gained keen first-hand insights into the strategic thinking process of titans of Indian industry by personally interviewing personalities such as Mr. Nadir Godrej, Mr. Ajay Piramal, Dr. Subhash Chandra Goel (Zee), Mr. Lalit Kumar Kanodia (founder CEO of TCS), Mr. Marten Pieters (CEO of Vodafone India), Mr. Martin Kriegner (CEO of Lafarge India) and many other eminent corporate doyens.
He brings the crucial learnings obtained during these valuable interactions to his training programmes. He is a fellow member of the Film Writer’s Association and a life member of the Bombay Management Association. He is also certified as a faculty by the Regency University of TAFE, South Australia. Cyrus is a voracious reader and has a fantastic eye for detail and a keen and inquiring mind, qualities which help in identifying areas of improvement in Business Processes, Managerial Communication and Customer Service.
53 astounding and profitable leadership learnings from the life of India’s most loved, admired and trusted corporate and business leader of all time, including:
VISION: Founder of TCS, Tata Chemicals, Titan, Tata Tea, and many other Tata Group compannies
AMBITION: When he took over as Chairman, the Tata Group had 14 companies with a combined turnover of17 crores. When he retired, he had raised this to 95 companies with a turnover of over10,000 crores
INNOVATION: He gave expert technical inputs to Being on how to improve the performance of their aircraft, which Being acknowledge and implemented
MOTIVATION: Aged of 78, just after suffering a heart-attack, flew solo from Karachi to Mumbai on the 50th anniversary of his first flight, solely to inspire his employees of Air India
REPUTATION: It is said that in the 1960s, when India was in an external debt trap, the World Bank agreed to give India a loan on the condition that not the Prime Minister, but JRD Tata would sign on behalf of the nation
COMPASSION: Initiator of many Human Resource best practices in India and globally. In fact the National Association of Foremen of USA awarded him the ‘International Management Man Award’ for developing modern and humane industrial relations in Indian factories
DISTINCTION: Under JRD’s Chairmanship, Air India was ranked the Best Airline in the World based on Service Quality by a Global Quality Expert.
All the above, in stunning detail, along with literally hundreds of other terrifically engaging, inspiring and implementable stories, anecdotes, facts, quotes and tips of JRD as well as other leaders from every era of history and every corner of the globe are in this book to help you excel in your leadership journey in a structured manne