Getting Past No

William Ury

Physical

In Circulation

We all want to get to yes, but what happens when the other person keeps saying no?

How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to:

• Stay in control under pressure
• Defuse anger and hostility
• Find out what the other side really wants
• Counter dirty tricks
• Use power to bring the other side back to the table
• Reach agreements that satisfies both sides' needs

Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!

What will you learn from this book

  1. Negotiation as Problem-Solving: Emphasizes negotiation as a problem-solving process rather than a confrontational battle between parties.

  2. Understanding Resistance: Discusses strategies for dealing with resistance and understanding the motivations behind the other party's opposition.

  3. BATNA (Best Alternative to a Negotiated Agreement): Encourages the identification of alternatives and options if an agreement cannot be reached, empowering negotiators with a strong position.

  4. Managing Emotions: Offers techniques to manage emotions during negotiations, promoting calm and rational decision-making.

  5. Active Listening: Emphasizes the importance of active listening to understand the concerns and needs of the other party.

  6. Building Rapport: Discusses the significance of building rapport and trust to create a conducive environment for negotiation.

  7. Finding Common Ground: Focuses on finding common interests and goals between parties to create mutually beneficial outcomes.

  8. Win-Win Solutions: Advocates for solutions that benefit both parties, aiming for mutual gain rather than a win-lose scenario.

  9. Creative Problem-Solving: Encourages creative brainstorming and problem-solving techniques to explore multiple options and possibilities.

  10. Persistence and Patience: Stresses the importance of persistence and patience in negotiations, especially when facing initial resistance or setbacks.

Language English
ISBN-10 978-0-553-37131-4
ISBN-13 9780553371314
No of pages 189
Font Size Medium
Book Publisher Bantam Books
Published Date 01 Jan 1993

About Author

Author : William Ury

3 Books

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