The Ice Cream Maker.

Subir Chowdhury



No other country in the world matches America's creative drive and its ability to turn innovative ideas into revolutionary products, from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead.

In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee by learning to listen, enrich and optimize, he can encourage and sustain the highest levels of quality in everything the company does.

What will you learn from this book

  1. Focus on Quality: The book emphasizes the importance of prioritizing quality in everything a business does, highlighting that quality is not just a department but a mindset that should be pervasive throughout the organization.

  2. Customer-Centric Approach: Chowdhury stresses the significance of understanding and meeting customer needs and expectations. Every decision and action should revolve around delivering value to the customer.

  3. Continuous Improvement: The concept of continuous improvement is central. Encouraging a culture of ongoing enhancement and innovation leads to better processes and products.

  4. Eliminating Waste: Identifying and eliminating waste and inefficiencies in processes is crucial for improving productivity and delivering better quality products or services.

  5. Leadership and Communication: Effective leadership involves clear communication of goals, vision, and expectations to ensure everyone is aligned and working towards common objectives.

  6. Team Collaboration: Building a collaborative environment where teams work together, share ideas, and support each other fosters a culture of innovation and excellence.

  7. Problem-Solving Mindset: Encouraging employees at all levels to identify and solve problems rather than ignoring them is essential for continuous improvement.

  8. Data-Driven Decision Making: Using data and metrics to inform decisions ensures a more objective approach to problem-solving and process improvement.

  9. Personal Responsibility: Individuals are encouraged to take ownership of their work and its quality. Each person's contribution impacts the overall outcome.

  10. Learning from Mistakes: Embracing failures as learning opportunities rather than punishing them is vital for fostering a culture of continuous learning and improvement.

Language English
ISBN-10 038551977X
ISBN-13 9780385519779
No of pages 115
Font Size Medium
Book Publisher currency
Published Date 01 Apr 2014

About Author

Author : Subir Chowdhury

4 Books

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