In this revised and updated paperback of "The New Rules of Sales and Service," bestselling author David Meerman Scott demystifies the new digital commercial landscape and offers inspiring and valuable guidance for anyone not wanting to be left behind. "The New Rules of Sales & Service," "Revised and Updated "shows how innovative businesses large and small are discovering new opportunities, strengthening customer loyalty, and mastering real-time buyer satisfaction. It's required reading for any organization that interacts with the public -- ranging from independent consultants to established large corporations and small businesses to new start-ups and non-profits -- and is the essential guidebook for anyone attempting to navigate the exciting and evolving digital landscape. Updates to this edition include: Sections on fresh strategies and new tools, including Periscope Completely revised and updated stories 5-10 new success stories