For anyone who's breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette. Includes:

• "Blunder Busters" - proven strategies to help you tackle anything from office dating to business lunches
• "Sir, your fly is unzipped!" - the art of verbal diplomacy
• Contemporary guidelines for goof-proof e-mail
• The top ten career killers and how to beat them
• Global gaffes: easy ways to avoid overseas embarrassment
• Grace under fire-surviving dining disasters, party faux-pas and everything in-between