A Passion For Excellence: The Leadership Difference

Tom Peters & Nancy Austin



Demonstrates through numerous practical examples how superior customer service, innovation, and the competence of all members of the organization lead to distinctive achievement.

What will you learn from this book

  1. Continuous Improvement:

    • The pursuit of excellence is a continuous process. Leaders should foster a culture of ongoing improvement and innovation.
  2. Customer Focus:

    • Understanding and exceeding customer expectations is crucial for success. Businesses should be customer-centric and continuously seek ways to enhance customer satisfaction.
  3. Employee Engagement:

    • Employee commitment and engagement are essential for achieving excellence. Leaders should inspire, empower, and recognize the efforts of their teams.
  4. Innovation and Creativity:

    • Encouraging innovation and creativity is vital for staying competitive. Leaders should create an environment that supports and rewards new ideas.
  5. Quality as a Mindset:

    • Quality should not be a department but a mindset embedded in every aspect of the organization. Every employee is responsible for delivering high-quality work.
  6. Leadership by Example:

    • Effective leaders lead by example. They set high standards and demonstrate the behaviors and values they expect from their teams.
  7. Embracing Change:

    • In a rapidly evolving business environment, leaders must embrace change rather than resist it. Adaptability is key to long-term success.
  8. Communication and Transparency:

    • Open and transparent communication is crucial for building trust. Leaders should communicate clearly and consistently with their teams.
  9. Focus on People:

    • People are the heart of any organization. Leaders should invest in developing and nurturing their people, recognizing that they are the key to success.
  10. Results Matter:

    • Ultimately, excellence is measured by results. Leaders should set clear goals, track progress, and celebrate achievements while learning from setbacks.
Language English
ISBN-10 0394544846
ISBN-13 9780394544847
No of pages 437
Font Size Medium
Book Publisher Random House
Published Date 12 Apr 1985

About Author

Author : Tom Peters & Nancy Austin

2 Books

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