Business Communication Expert & New York Times Bestselling Author
In the past twenty-five years, Al Switzler has helped hundreds of organizations achieve measurable change with his broad knowledge of leadership, teamwork, quality, communication, management, and motivation. Cofounder of VitalSmarts, Al has researched methods for driving rapid sustainable and measurable change in behaviors.
Bestselling Author and Award-Winning Instructor
Al is coauthor of three New York Times bestsellers, Influencer: The Power to Change Anything, Crucial Conversations: Tools for Talking when Stakes are High and Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. In addition to authoring bestsellers, Al has served on the faculty of several universities including the University of Michigan, Brigham Young University, Auburn University, and the University of Kentucky. These institutions have recognized Al with awards for innovation and outstanding teaching.
Captivating Speaker
Whether Al's delivering a keynote at a large conference or facilitating a small executive retreat, major corporations and associations from across the U.S. and a dozen other countries delight in the quality and candor of his speeches. Drawing from a large pool of corporate experience and knowledge, Al has addressed an impressive clientele including AT&T, Xerox, IBM, Sprint, Ford Motor Company, BASF, Philips, Lockheed Martin Aerospace, and Intermountain Health Care. His ability to entertain and inspire his audience to improve their personal and professional lives has clients asking for his return again and again.
Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history." --Dain M. Hancock, President, Lockheed Martin Aeronautics. . Learn how to keep your cool and get what you want when emotions flare.. . When stakes are high, opinions vary, and emotions run strong, you have three choices:
Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read "Crucial Conversations" and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to: . . .
Prepare for high-impact situations with a six-minute mastery technique . Make it safe to talk about almost anything . Be persuasive, not abrasive . Keep listening when others blow up or clam up . Turn crucial conversations into the action and results you want . . . Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.. The New York Times Bestseller Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read "Crucial Conversations" and discover how to communicate best when it matters most. "Crucial Conversations" gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse