Crucial Conversations Book Summary

Tools For Talking When Stakes Are High

Kerry Patterson , Ron McMillan , Joseph Grenny , Al Switzler

Digital

Available

Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history." --Dain M. Hancock, President, Lockheed Martin Aeronautics. . Learn how to keep your cool and get what you want when emotions flare.. . When stakes are high, opinions vary, and emotions run strong, you have three choices:

Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read "Crucial Conversations" and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to: . . .

Prepare for high-impact situations with a six-minute mastery technique . Make it safe to talk about almost anything . Be persuasive, not abrasive . Keep listening when others blow up or clam up . Turn crucial conversations into the action and results you want . . . Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.. The New York Times Bestseller Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read "Crucial Conversations" and discover how to communicate best when it matters most. "Crucial Conversations" gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse

What will you learn from this book

In this summary, you will learn:

1. What is a crucial conversation and how we generally handle it.

2. How to encourage dialogue so that crucial conversations can be mastered.

3. How to stay focused on your main objective.

4. What are the reasons for failed crucial conversations.

Language English
No of pages 20
Book Publisher i-Read Publications
Published Date 29 Feb 2020

About Author

Author : Al Switzler

NA

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