The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

Peter Pande , Robert Neuman , Roland Cavanagh

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Developed by Motorola in 1986, Six Sigma is a method that is used to improve process output quality by figuring out and doing away with the causes of errors and reducing the variability in business process and manufacturing.

It is a measure of quality that is regarded as near - perfection in 1995, Jack Welch made it central to his business strategy at General Electric. Today, it is a quality improvement method followed by several eminent organizations.

The Six Sigma Way: How GE, Motorola and Other Top Companies Are Honing Their Performance, by authors Peter Paned, Robert Neuman and Roland Cavanagh, reveals the roadmap followed by GE, Motorola and numerous other companies in fine - tuning their products and processes using Six Sigma, thereby improving performance and leading to enhanced profits.

The paperback edition of the Six Sigma Way: How GE, Motorola and Other Top Companies Are Honing Their Performance, published by Tata McGraw Hill Education in 2003, provides step - by - step guidance and practical implementation guidelines that will help you develop an approach which is customized for your company's needs and the challenges.

What will you learn from this book

  1. Focus on Quality Improvement: Six Sigma is a methodology aimed at improving the quality of processes by minimizing defects and variations, thereby enhancing overall performance.

  2. Data-Driven Decision Making: Utilize statistical analysis and data-driven approaches to measure and improve process performance, reducing errors and waste.

  3. Define-Measure-Analyze-Improve-Control (DMAIC): Implement the DMAIC methodology - a structured problem-solving approach involving Define, Measure, Analyze, Improve, and Control phases.

  4. Customer-Centric Approach: Emphasize meeting and exceeding customer expectations by identifying critical factors that influence customer satisfaction and aligning processes accordingly.

  5. Process Variation Reduction: Target reducing process variation to consistently produce outputs that meet or exceed customer requirements.

  6. Cross-Functional Teams and Collaboration: Implement Six Sigma initiatives through cross-functional teams, ensuring collaboration among different departments for problem-solving and improvement.

  7. Leadership Commitment and Support: Secure commitment and active support from top leadership to drive a culture of continuous improvement and quality excellence.

  8. Training and Certification: Offer comprehensive training and certification programs in Six Sigma methodologies to equip employees with the necessary skills for process improvement.

  9. Measurement and Metrics: Establish Key Performance Indicators (KPIs) and performance metrics to measure progress and success in achieving Six Sigma objectives.

  10. Sustained Continuous Improvement: Adopt a mindset of continuous improvement, as Six Sigma is an ongoing process aimed at continually enhancing efficiency and effectiveness.

Language English
ISBN-10 0070533210
ISBN-13 9780070533219
No of pages 422
Font Size Medium
Book Publisher McGraw Hill Education
Published Date 21 Apr 2003

About Author

Author : Roland Cavanagh

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