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Ken Blanchard , Jim Ballard

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact...

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Eeliot Ettenberg

In this eye-opening and thought-provoking book, Ettenberg shows us how to navigate the rubble of the new economy with our profits, our brands, and our sanity in...

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Ben Midgley and Dale Midgley

A father and son sales team reveal the secrets of sales success In Golden Circle Secrets, father–and–son team Dale and Ben Midgley show manage...

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Stephen Ansolabehere & Shanto Iyengar

This study demonstrates how attack advertisements win elections. Political adverts cost millions and they now increasingly focus on the opponents weaknesses thr...

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Martin Callingham

One of the biggest problems facing organizations that commission market research is ensuring that they get the research they want and that the research is relev...

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Richard Whiteley & Diane Hessan

In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are achieving explosive growth....

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Judy Allen

Practical tools and expert advice for professional event planners Before planning an event, there is much that must be done behind the scenes to make the event ...

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Ray Pelletier

Practical strategies for better customer service based on the principles of servant--leadership Individuals in the workforce and the clients they serve are the ...

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Harry Beckwith & Christine Clifford Beckwith

Written in a personable and homespun style, YOU, INC. offers doses of humor and pithy knowledge to anyone who wants to thrive in the increasingly competitive bu...

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Suzanne C Lowe

In today's knowledge-based economy, service professionals, such as consultants, lawyers, accountants, architects, advertising agencies, IT specialists, and fina...

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Jack Phillips

Consulting clients want to know that hte large fees they pay will bring measurable results to their organization--and successful consultants work hard to commun...

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Vivek Randive

In the mid 1980s systems integration visionary Vivek Ranadive broke the real-time information barrier and helped to digitize Wall Street. With his international...

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