Privacy Policy – Librarywala.com
Librarywala.com (a service by Dharya Information Pvt. Ltd.) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services.
By accessing or using our services, you consent to the practices described below.
1.1 Personal Information
When you register or interact with Librarywala.com, we collect the following details:
We also record your:
1.2 Corporate Membership Information
For corporate accounts, your employer may share:
By using a corporate account, you consent to the use of this data for service delivery. Librarywala.com and your employer are not liable for any unintended exposure.
1.3 Device & Usage Data
We may automatically collect:
Librarywala uses limited cookies and similar technologies strictly for authentication, security, and compliance purposes. The details are as follows:
1. Essential / Authentication Cookies
We store an encrypted login token along with the date and time stamp to enable secure user authentication and session management. These cookies are essential for the functioning of the website and application.
2. Consent & Disclaimer Acknowledgement
We record user acceptance of the Privacy Policy, Terms of Use, and consent declarations through a secure token that captures the date and time stamp of acceptance. This information is stored for compliance and audit purposes.
3. Browser-Managed Cookies
Certain cookies may be automatically stored by the user’s browser (such as Google Chrome) as part of standard browser functionality. These cookies are managed entirely by the browser and are not controlled, accessed, or modified by Librarywala.
Librarywala does not use cookies for advertising, behavioural tracking, or profiling, nor does it deploy third-party tracking cookies.
All cookies used are limited to what is necessary for platform operation, security, and legal compliance, and do not store sensitive personal data.
Your personal information is used to:
We do not sell or rent your personal data to third parties.
Your data. Your choice: librarywala uses your personal data only to deliver books, manage returns, and support your reading experience. You can update these preferences anytime from your account settings.
Core service consents (mandatory)
Account creation & access (required)
I consent to librarywala processing my personal data to create, maintain, and manage my librarywala account. This includes login access, membership status, and service eligibility.
Book issuance & tracking (required)
I consent to the processing of my personal data for issuing, tracking, and managing physical and digital books. This includes borrowing history and return status.
Delivery & pick-up consents
Office/Home delivery of books (required if delivery enabled)
I consent to sharing my name, number and address with authorized delivery partners for book delivery. Used only for order fulfilment and not shared for any other purpose.
Book pickup / returns (required if pickup enabled)
I consent to processing my personal data for scheduling and managing book pickups and returns.
This may include coordination with delivery staff.
Communication preferences
Service-related emails (required)
I consent to receiving service-related emails such as issue confirmations, return reminders, and account updates. These communications are essential for service delivery.
Sms / whatsapp notifications (optional)
I consent to receiving delivery, pickup, and reminder notifications via sms or whatsapp.
Message frequency may vary.
Reading recommendations & updates (optional)
I consent to receiving reading recommendations, feature updates, and librarywala announcements.
You may withdraw this consent at any time.
Corporate user disclosure & analytics
Reading analytics (required for corporate users)
I consent to my reading activity being included in the usage reports shared with my employer. Individual reading history or personal details will never be shared with your employer.
Legal & regulatory compliance (required)
I consent to processing of my personal data where required for legal, regulatory, or contractual compliance. This may include responding to lawful requests or audits.
Consent withdrawal notice
You can review or withdraw your consent anytime from account → settings
We employ industry-standard measures to protect your data:
Despite our best efforts, no digital transmission is 100% secure. By using our platform, you acknowledge and accept this inherent risk.
We may share your information under the following circumstances:
We ensure third-party vendors meet our data protection standards.
We use cookies to:
You may disable cookies in your browser settings. However, doing so may affect website performance.
Data Retention & Corporate-to-Retail Transition
7.1 Data Retention & Backups
The Company retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected or as required under applicable law.
Upon closure, termination, or deactivation of a user account, all Personal Data associated with such account, including name, email address, mobile number, delivery address, login credentials, and corporate identifiers, is permanently deleted or anonymised within 30 days.
The Company does not retain Personal Data in system backups after account deletion. Backup systems are designed to exclude user-identifiable Personal Data, and no retrievable personal information remains once deletion has been completed.
Only anonymised and non-personal transactional records relating to book circulation (such as issue and return history linked to an internal membership number) may be retained for audit, accounting, and operational integrity, without any ability to identify the individual.
7.2 Corporate Account Deactivation on Employment Exit
When an employee leaves a corporate client organisation:
The employer shall have no visibility, reporting access, or tracking of the individual after such exit.
(once Requested)
7.3 No Automatic Conversion to Individual Account
Librarywala does not convert or migrate a corporate account into a personal or retail account.
If a former employee wishes to continue using Librarywala services, they must:
The new retail account has no technical or data linkage to the previous corporate account.
7.4 Employer-Provided Identifiers
All identifiers received from the employer, including employee ID, corporate email address, or SSO credentials, are permanently deleted upon account deactivation.
These identifiers are not retained, archived, or stored in any reporting, backup, or internal system.
7.5 Consent for Continued Use
Since corporate accounts are fully deleted upon exit, any new retail registration is treated as a fresh and independent user account governed by the retail terms and privacy policy.
Processing of Personal Data under the new account occurs only after the user provides fresh consent at the time of registration.
You have the right to:
To request assistance or exercise your rights, email us at: [email protected]
Nothing in this Agreement shall limit or exclude any rights of the Data Principal or any obligations of the Company that arise under the Digital Personal Data Protection Act, 2023, or any other applicable law in India.
The Company shall implement reasonable security safeguards, technical measures, and organisational controls as required under applicable law to protect Personal Data against unauthorised access, disclosure, alteration, or loss.
To the extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to the use of the Platform or Services, provided that this limitation shall not apply to:
Nothing in these Terms shall restrict the right of any Data Principal to seek compensation, file complaints, or exercise remedies available under the Digital Personal Data Protection Act, 2023 or any other applicable law.
The aggregate liability of the company for data protection–related claims shall not exceed the fees paid under this Agreement in the preceding twelve (12) months, except where prohibited by law.
We may update this Privacy Policy to reflect changes in regulations or service offerings. Significant updates will be notified via email or displayed prominently on our site.
In accordance with the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Redressal Officer to address any concerns, complaints, or requests relating to the processing of Personal Data.
Grievance Redressal Officer (Data Protection Contact Point)
Name: Grievance Redressal Officer – Kaushal Mehta
Designation: Data Protection & Compliance Officer
Email: [email protected]
Address: A-162, Antophill Warehousing Complex, Vidyalankar College Road,
Wadala East, Mumbai – 400037.
Grievance Redressal Officer (Data Protection Contact Point)
Name: Grievance Redressal Officer – Hiten Turakhia
Designation: Data Protection & Compliance Officer
Email: [email protected]
Address: A-162, Antophill Warehousing Complex, Vidyalankar College Road,
Wadala East, Mumbai - 400037
A Data Principal may submit any grievance, request, or complaint regarding the processing of Personal Data, including requests for access, correction, erasure, or withdrawal of consent, by emailing the above contact.
The Company shall acknowledge all grievances within 48 hours and shall endeavour to resolve the grievance within 7 (seven) working days from the date of receipt.
If the Data Principal is not satisfied with the response or if no response is received within the prescribed time, they may escalate the matter to the Data Protection Board of India in accordance with the Digital Personal Data Protection Act, 2023.
In the event of any Personal Data Breach that is likely to affect the rights of Data Principals, the Company shall, in accordance with the Digital Personal Data Protection Act, 2023, take all reasonable steps to mitigate, contain, and remediate the breach.
The Company shall notify:
a) the affected Data Principals; and
b) the Data Protection Board of India
of such breach in a timely manner, along with information relating to the nature of the breach, the data impacted, the likely consequences, and the remedial measures being taken.
Such notification shall be made as soon as reasonably practicable and in any case within 72 hours of the Company becoming aware of the breach, unless a shorter period is prescribed by law.
Where feasible, affected users shall be informed via email/ SMS/ in-app notification, or any other reasonable means of communication.
The Company shall maintain records of all Personal Data Breaches and the remedial actions taken in accordance with applicable law.
📮 Contact Us
Librarywala.com
Website by Dharya Information Pvt. Ltd.
Unit A-162, Antophill Warehousing Complex,
Vidyalankar College Road, Wadala (E), Mumbai – 400037, India
🌐 www.librarywala.com
Effective Date: 01/08/2007
Last Updated: 03/02/2026
© 2026 Dharya Information Private Limited