🔒 Privacy Policy – Librarywala.com

Librarywala.com (a service by Dharya Information Pvt. Ltd.) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services.

 

By accessing or using our services, you consent to the practices described below.

1. 🧾 Information We Collect

1.1 Personal Information

When you register or interact with Librarywala.com, we collect the following details:

• Full name
• Email address (personal or official)
• Phone number
• Residential or office address

We also record your:

• Book rental history
• Preferences and account activity
• Communication with customer support

1.2 Corporate Membership Information

For corporate accounts, your employer may share:

• Name, official email, office address, department, contact number

By using a corporate account, you consent to the use of this data for service delivery. Librarywala.com and your employer are not liable for any unintended exposure.

1.3 Device & Usage Data

We may automatically collect:

• Device/browser type
• IP address
• Pages visited and session activity
• Cookies and similar tracking data

2. 📦 How We Use Your Information

Your personal information is used to:

• Process book rentals and deliveries
• Customize recommendations and enhance user experience
• Respond to customer service queries
• Send account-related updates and promotional emails (you can opt out anytime)
• Improve website functionality and security

We do not sell or rent your personal data to third parties.

3. 🔐 Data Security & Safeguards

We employ industry-standard measures to protect your data:

• Data Encryption: SHA-256 (in transit), AES-256 (at rest)
• Access Controls: Role-based system with secure authentication
• Infrastructure Security: Cloudflare-protected networks and firewalls
• Storage Protocols: Data stored in isolated, encrypted databases with unique IDs
• Compliance Reviews: Regular audits and VAPT assessments

Despite our best efforts, no digital transmission is 100% secure. By using our platform, you acknowledge and accept this inherent risk.

4. 🤝 Sharing of Information

We may share your information under the following circumstances:

• With trusted partners for payment processing, logistics, and technical operations
• With corporate clients for service reports and user engagement summaries
• If required by law, court order, or government request
• During a merger, acquisition, or corporate restructuring

We ensure third-party vendors meet our data protection standards.

5. 📬 Communication & Preferences

• We send transactional emails (order status, account updates) and marketing messages (promotions, offers).
• You can update your contact details and preferences via the My Account section at any time.

6. 🍪 Use of Cookies

We use cookies to:

• Store user preferences
• Improve website functionality
• Track analytics and personalize content

You may disable cookies in your browser settings. However, doing so may affect website performance.

7. ⏳ Data Retention

• Your personal data is retained as long as your account remains active.
• Transaction records are retained for legal and regulatory purposes.
• After account closure, personal data is deleted or anonymized, except where required by law.

8. 🔐 Your Rights

You have the right to:

• Access or update your personal data via the My Account section
• Request correction or deletion of inaccurate data

To request assistance or exercise your rights, email us at: [email protected]

9. ⚠️ Limitation of Liability

• By using our services, you waive any legal right to sue Librarywala.com, its employees, directors or affiliates for data-related incidents.
• We are not liable for breaches resulting from third-party platforms, courier delays, or cyberattacks.
• You accept the risks associated with online data use and transmission.

10. 🔁 Policy Updates

We may update this Privacy Policy to reflect changes in regulations or service offerings. Significant updates will be notified via email or displayed prominently on our site.

📮 Contact Us

Librarywala.com
Website by Dharya Information Pvt. Ltd.
Unit A-162, Antophill Warehousing Complex,
Vidyalankar College Road, Wadala (E), Mumbai – 400037, India

📧 [email protected]

🌐 www.librarywala.com

Effective Date: 01/08/2007

Last Updated: 14/05/2025