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In the new era, where every person's actions have the potential to have a global impact, we must redefine what it means to be a true professional.' By c...
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the ...
Now beyond its eleventh printing and translated into twelve languages, Michael Porter’s The Competitive Advantage of Nations has changed completely our c...
India Unbound is the riveting story of a nation's rise from poverty to prosperity and the clash of ideas that occurred along the way. Today's India is a...
It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager M...
The beginning of the twenty-first century will be remembered, Friedman argues, not for military conflicts or political events, but for a whole new age of global...
The Future of Competition argues that in a world in which information is readily available to everyone, the role of the customer has changed dramatically Once ...
It's Not Luck is the sequel to Eliyahu Goldratt's great business novel, The Goal. After their success in The Goal, Alex has been promoted as the Executive Vice ...
The author of One Minute Manager proves, with a parable, the guiding notion that "none of us is as smart as all of usâ€. Ken Blanchard, author...
From the bestselling author of What the CEO Wants You to Know—how to rethink sales from the outside in. More than ever these days, the sales process often...
Called well worth reading by The Economist and earnest and entertaining by the Financial Times, Tarun Khanna s Billions of Entrepreneurs is an elegantly written...