ThePromise is centered on the lives of two individuals named Shambhavi and Arjun, who reside in Madhya Pradesh. Although Shambhavi’s life is not easy, she is still cheery and makes the most of her life. She is involved in interior designing projects on a regular basis and her passion for creativity makes her pursue interior designing for sheer pleasure and not the money. One day, she meets a man named Arjun, who is a highly successful businessman who thinks about making money every moment of the day. Arjun has lost his family and the word 'love' is not in his psyche as he has been cheated on in the past. When the two meet, Arjun immediately falls in love with Shambhavi as he begins to feel the joy in her life filling the void in his. However, a sudden twist occurs in their love story when Shambhavi reveals to Arjun a daunting new prospect. Arjun then remembers his previous lover and how they separated. How does Arjun deal with the information Shambhavi has just imparted? Will he deal with her in the same manner he dealt with his previous lover? What does the future hold for Shambhavi? Does her life get easier or harder? Soon, Shambhavi and her father get closer due to her talent with arts. But, misfortune is set to follow her, as a dreadful accident leads to physical and emotional trauma for Shambhavi and her father. What happens to Shambhavi and her father? Will they survive another hardship? Who is the new person in Shambhavi’s life struggling to survive? What do the events reveal to Arjun about Shambhavi? Is Arjun able to forgive himself for his negligence? Do Arjun and Shambhavi reunite after this dreadful experience? The Promise answers these questions and more.