Comebacks At Work: Using Conversation To Master Confrontation

Kathleen Kelley Reardon

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A stimulating, thought-provoking book that lets you know how to break free of negative behavior, take control of office politics, and prevent difficult, repetitive, and avoidable situations. Reardon—a frequent HuffingtonPost contributor and professor at the Marshall School of Business—arms readers with the tools they need to take control of conversations in the workplace.

Comebacks at Work combines the best qualities of Deborah Tannen's Talking from 9 to 5, Kerry Patterson's Crucial Conversations, and Douglas Stone's Difficult Conversations, a perfect workplace guide to getting what you deserve.

What will you learn from this book

  1. Prepare in Advance: Anticipate difficult conversations and prepare responses to potential confrontations.

  2. Stay Calm: Maintain a calm demeanor during confrontations to think clearly and respond effectively.

  3. Listen Carefully: Listen to the other person's perspective before responding, to understand their point of view.

  4. Focus on Solutions: Shift the conversation from blame to finding solutions to the underlying issues.

  5. Use Humor Wisely: Humor can defuse tense situations, but use it judiciously to avoid escalating conflict.

  6. Be Assertive, Not Aggressive: Assert your views and boundaries without being hostile or confrontational.

  7. Acknowledge Valid Points: Acknowledge when the other person makes valid points, even if you disagree overall.

  8. Stay Professional: Maintain a professional demeanor and avoid personal attacks or emotional responses.

  9. Seek Common Ground: Look for areas of agreement or shared goals to build rapport and resolve conflicts.

  10. Follow Up: After a confrontation, follow up with the other person to ensure the issue is resolved and relationships are maintained.

Language English
ISBN-10 0061771023
ISBN-13 9780061771026
No of pages 240
Font Size Medium
Book Publisher Harper business
Published Date 12 Oct 2010

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