Manage It As A Business

Bennet P Lientz and Lee Larsen



Many IT projects fail to deliver the benefits to the business that were promised. Yet IT managers and staff work hard to meet the needs of the business: Systems are put in place; network operations are reliable and stable. The cause is usually a misalignment of IT with the business. In this book, Bennet Lientz and Lee Larssen present over 200 specific, practical guidelines and steps that show how to: align IT and the business, develop methods that make IT more proactive in helping the business, more effectively manage vendors, avoid negative surprises, ensure that more projects are completed on time and within budget, among other things. The techniques in this book have been implemented in over 60 organizations around the world and in over 20 different industries, and the authors include several examples in each chapter to illustrate their points. Follow these proven recommendations to manage IT as a business that adds value to the company.

What will you learn from this book

  1. IT Governance: Discussing the importance of governance structures and frameworks for IT management aligned with business goals and strategies.

  2. Strategic Alignment: Emphasizing the need for IT to be closely aligned with the overall business strategy to deliver value and support organizational objectives.

  3. Financial Management: Addressing budgeting, cost management, and financial planning for IT, ensuring optimal resource allocation and ROI.

  4. Performance Measurement: Exploring key performance indicators (KPIs) and metrics to assess IT performance and demonstrate its contribution to the business.

  5. Risk Management: Strategies for identifying, assessing, and mitigating risks related to IT operations and projects.

  6. Project Management: Discussing effective project management methodologies and practices for IT projects, ensuring timely delivery and meeting business requirements.

  7. Service Delivery and Quality: Emphasizing service management frameworks (e.g., ITIL) and quality assurance practices for delivering reliable and efficient IT services.

  8. Vendor and Contract Management: Addressing vendor relationships, procurement, and contract management to optimize external IT partnerships.

  9. Innovation and Technology Adoption: Encouraging innovation and the adoption of emerging technologies to drive business innovation and competitiveness.

  10. Change Management: Strategies for managing technological and organizational change within the IT function and across the business.

Language English
ISBN-10 81-312-0720-X
ISBN-13 9781138148703
No of pages 281
Font Size Medium
Book Publisher Routledge
Published Date 01 Sep 2016

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