Customer-Centric Approach: Prioritize customer satisfaction by delivering exceptional service and creating meaningful experiences for customers.
Importance of Company Culture: Emphasize the significance of cultivating a strong and positive company culture that aligns with core values and engages employees.
Employee Happiness and Engagement: Prioritize employee happiness and well-being, as it correlates with better productivity, customer service, and overall company success.
Hiring for Culture Fit: Focus on hiring employees who resonate with the company's culture and values rather than solely based on skills or experience.
Transparency and Communication: Foster open communication and transparency within the organization, promoting trust and collaboration among team members.
Embracing Change and Innovation: Encourage a culture that welcomes change and fosters innovation to adapt to evolving market demands and stay ahead of the competition.
Work-Life Integration: Promote work-life integration rather than a strict separation, allowing employees to achieve a healthy balance between their personal and professional lives.
Continuous Improvement: Foster a mindset of continuous improvement and learning, encouraging employees to seek growth and development opportunities.
Creating WOW Experiences: Strive to create memorable and extraordinary experiences for both employees and customers, going above and beyond expectations.
Long-Term Vision: Focus on long-term goals and sustainability rather than short-term gains, aiming for lasting success built on strong relationships and a solid foundation.
Language | English |
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ISBN-10 | 978-1-4555-0890-7 |
ISBN-13 | 9781455508907 |
No of pages | 289 |
Font Size | Medium |
Book Publisher | Grand Central Publishing |
Published Date | 03 Oct 2011 |
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#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLERPay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of happiness to running a businessHelp employees grow-both personally and professionallySeek to change the worldOh, and make money too . . .Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. in DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.To learn more about the book, go to .