Total Access: Giving Customers What They Want in an Anytime, Anywhere World

Regis McKenna

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Marketing as we know it is disappearing, declares industry legend Regis McKenna. As marketers focus on advertising and promotion, the chief information officer is automating their core functions. As they obsess over brand, the chief strategy officer is dispersing their responsibilities throughout the organization.

And as they squabble over whether marketing is an art or a science, McKenna argues that they're completely overlooking what marketing has become: a technology. What does this displacement mean for the future of marketing and its role in today's increasingly networked organizations?

Who will manage the all-important customer relationship-and how? In this bold new book, McKenna marshals over forty years of experience as a marketing innovator, investor, and industry visionary to explore an emerging-and essentially different-marketing paradigm.

In this unconventional model, says McKenna, computers and the network do most of the work, from data gathering to customer care and response. The marketing function disappears into a network of relationships and responsibilities between man and machine throughout the value chain.

Language English
ISBN-10 1578512441
ISBN-13 9781578512447
No of pages 252
Font Size Medium
Book Publisher Harvard Business Review Press
Published Date 01 Mar 2002

About Author

Author : Regis McKenna

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