Pocket Mentor : Giving Feedback

Harvard Business Review

Physical

Available

Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectations, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill.

What will you learn from this book

  1. Constructive Feedback: Emphasizing the importance of giving feedback that is specific, actionable, and focused on behaviors or actions rather than personal traits.

  2. Timeliness: Highlighting the significance of providing feedback promptly after observing the behavior or situation, allowing for timely course correction or reinforcement.

  3. Clarity and Specificity: Encouraging clear and specific feedback that outlines what was observed, its impact, and suggestions for improvement or reinforcement.

  4. Balanced Approach: Discussing the importance of a balanced approach to feedback, offering both positive reinforcement for strengths and constructive criticism for areas needing improvement.

  5. Active Listening: Exploring techniques for active listening during feedback sessions, allowing the recipient to express themselves and fostering a dialogue rather than a one-way communication.

  6. Receptiveness to Feedback: Addressing the importance of creating an environment where individuals are open to receiving and acting upon feedback.

  7. Feedback Delivery: Providing guidance on delivery methods and environments conducive to effective feedback conversations, ensuring privacy and respect.

  8. Goal-Oriented Feedback: Linking feedback to individual or team goals and objectives, aligning feedback with developmental needs and organizational targets.

  9. Follow-Up and Support: Discussing the significance of follow-up discussions and ongoing support after giving feedback, ensuring accountability and progress.

  10. Feedback Culture: Encouraging the establishment of a feedback culture within the organization, where feedback is a regular part of professional growth and development.

Language English
ISBN-10 0-07-025230-0
ISBN-13 9781422103487
No of pages 75
Font Size Medium
Book Publisher Harvard Business Review Press
Published Date 01 Jan 2007

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Author : Harvard Business Review

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