Physical
In CirculationPrecision and Efficiency: The dabbawalas are known for their precise and efficient delivery system. Lessons may focus on the importance of precision and efficiency in any business operation.
Teamwork and Collaboration: Dabbawalas work in a highly coordinated team. Lessons may highlight the significance of teamwork and collaboration in achieving organizational goals.
Customer-Centric Approach: The success of the dabbawalas relies on their customer-centric approach. The book may emphasize the importance of understanding and meeting customer needs.
Reliability and Consistency: Dabbawalas are renowned for their reliability and consistency in delivering lunchboxes on time. The book may discuss the value of building trust through consistent performance.
Simplicity in Operations: The dabbawalas' system is known for its simplicity. Lessons may encourage businesses to simplify operations for better efficiency.
Commitment to Values: If the book emphasizes values, it may discuss the dabbawalas' commitment to their work and the values that guide their operations.
Adaptability and Resilience: Lessons may cover the dabbawalas' ability to adapt to changing circumstances and their resilience in the face of challenges.
Attention to Detail: The success of the dabbawalas lies in their attention to detail. The book may stress the importance of paying attention to the finer points in business operations.
Localized Expertise: Dabbawalas have localized expertise in navigating Mumbai's complex streets. The book may discuss the advantage of having specialized knowledge in a particular domain.
Continuous Improvement: The dabbawalas' system has evolved over time. Lessons may encourage businesses to embrace continuous improvement and learning.
Language | English |
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ISBN-10 | 9780070621510 |
No of pages | 102 |
Font Size | Medium |
Book Publisher | Tata Mcgraw-Hill |
Published Date | 28 Feb 2007 |
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Businesses go through dramatic twists and turns. Some survive, while quite a few fall by the way-side. Corporate heads grapple with this and are keen to find a sustainable model for making organisations last.
Dabawalas, the story of Mumbai’s ubiquitous homemade food delivery men stands in sharp contrast. A 115-year-old business enterprise, run by semi-literate group of people, that has sustained itself through the vicissitudes of change presents a role model. Through a dialogue between four characters, the book brings to the fore key characteristics of successful organisations — values, decentralised decision-making, continuous value addition to customer care and many more.
Besides this, the book includes take-aways for leaders and managers to imbibe for building lasting success based on values.