Dabawalas: Lessons for building lasting success based on values

Shrinivas Pandit

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Businesses go through dramatic twists and turns. Some survive, while quite a few fall by the way-side. Corporate heads grapple with this and are keen to find a sustainable model for making organisations last.

Dabawalas, the story of Mumbai’s ubiquitous homemade food delivery men stands in sharp contrast. A 115-year-old business enterprise, run by semi-literate group of people, that has sustained itself through the vicissitudes of change presents a role model. Through a dialogue between four characters, the book brings to the fore key characteristics of successful organisations — values, decentralised decision-making, continuous value addition to customer care and many more.

Besides this, the book includes take-aways for leaders and managers to imbibe for building lasting success based on values.

What will you learn from this book

  1. Precision and Efficiency: The dabbawalas are known for their precise and efficient delivery system. Lessons may focus on the importance of precision and efficiency in any business operation.

  2. Teamwork and Collaboration: Dabbawalas work in a highly coordinated team. Lessons may highlight the significance of teamwork and collaboration in achieving organizational goals.

  3. Customer-Centric Approach: The success of the dabbawalas relies on their customer-centric approach. The book may emphasize the importance of understanding and meeting customer needs.

  4. Reliability and Consistency: Dabbawalas are renowned for their reliability and consistency in delivering lunchboxes on time. The book may discuss the value of building trust through consistent performance.

  5. Simplicity in Operations: The dabbawalas' system is known for its simplicity. Lessons may encourage businesses to simplify operations for better efficiency.

  6. Commitment to Values: If the book emphasizes values, it may discuss the dabbawalas' commitment to their work and the values that guide their operations.

  7. Adaptability and Resilience: Lessons may cover the dabbawalas' ability to adapt to changing circumstances and their resilience in the face of challenges.

  8. Attention to Detail: The success of the dabbawalas lies in their attention to detail. The book may stress the importance of paying attention to the finer points in business operations.

  9. Localized Expertise: Dabbawalas have localized expertise in navigating Mumbai's complex streets. The book may discuss the advantage of having specialized knowledge in a particular domain.

  10. Continuous Improvement: The dabbawalas' system has evolved over time. Lessons may encourage businesses to embrace continuous improvement and learning.

Language English
ISBN-10 9780070621510
No of pages 102
Font Size Medium
Book Publisher Tata Mcgraw-Hill
Published Date 28 Feb 2007

About Author

Author : Shrinivas Pandit

1 Books

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