Being the Shopper: Understanding the Buyer's Choice

Phil Lempert

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Take a Tour Through the Mind of a Shopper "What's my test of a book I've been asked to review? Pure selfishness. How intense are the underlinings? How many quotes can I add to my presentations?

How often are the things I believe 'for sure' effectively challenged? Phil Lempert's Being the Shopper is off the charts on all three counts. And not-so-incidentally, though Phil is a 'supermarket guru,' this book will inform anyone who markets anything." -- Tom Peters, coauthor, In Search of Excellence "Being the Shopper is gourmet reading ...a delicious and healthy resource for the smart shopper and forward-thinking marketer. Set your taste buds for Lempert's cutting-edge insights and pragmatic advice on the one experience we all share!" -- Chip Bell, author, Customer Love and Customers as Partners "Phil Lempert convinces me I'm something called a consumer. It seems I'm obtuse, savvy, sensual, and picky-- and that my dynamics and demographics are constantly changing. So if you want me to buy something, you ought to try and understand me. reading Being the Shopper seems (to me) a real good place to start." -- Barry Gibbons, former Chairman/CEO of Burger King author and entrepreneur "Rarely do you come across a book that's as meaningful to students and 25-year marketers alike. Being the Shopper delivers to both audiences by enlightening the reader on how to approach critical issues if you want to succeed in today's incredibly demanding environment. It's easy to talk about listening to the voice of your customer, but Mr. Lempert provides a refreshing guide as to how you really can do it." -- Brian Perkins, Worldwide Chairman, Consumer Pharmaceuticals and Nutritionals Group, Johnson & Johnson "Is there anything more American than choice? We expect it, we demand it, we revel in it. Phil Lempert understands what your customers really want, and how you can help them find it." -- Steve Rivkin, President, Rivkin & Associates coauthor, IdeaWise and Differentiate or Die

What will you learn from this book

  1. Empathy with the Shopper: The book may emphasize the importance of developing empathy with shoppers, understanding their perspectives, preferences, and decision-making processes.

  2. Consumer Behavior Insights: Expect insights into consumer behavior, exploring the psychological and emotional factors that influence buyers' choices in the retail environment.

  3. Retail Strategy Alignment: The authors might discuss how businesses can align their strategies with shopper behavior, creating an environment that caters to the needs and expectations of the target audience.

  4. Category Management: Insights into effective category management, considering how products are grouped and presented to appeal to the shopper and enhance the overall shopping experience.

  5. In-Store Experience: The book may explore the significance of the in-store experience and how retailers can optimize layout, signage, and atmosphere to positively impact shopper decisions.

  6. Understanding Purchase Drivers: Expect discussions on identifying the key drivers that influence purchase decisions, whether they be price, quality, convenience, or other factors.

  7. Technology's Impact: The authors might address the impact of technology on shopper behavior, including online shopping trends, mobile usage, and the integration of digital tools in the shopping process.

  8. Brand Loyalty and Trust: Insights into building and maintaining brand loyalty by establishing trust with shoppers, considering the role of branding, consistency, and transparency.

  9. Personalization in Retail: The book may discuss the growing importance of personalization in retail, exploring how tailored experiences and offerings resonate with individual shoppers.

  10. Adapting to Changing Trends: Expect considerations on how businesses can adapt to changing trends and consumer preferences, staying agile to meet the evolving needs of the shopper.

Language English
ISBN-10 0471151351
ISBN-13 9780471151357
No of pages 245
Font Size Medium
Book Publisher John Wiley & Sons
Published Date 24 Jun 2002

About Author

Author : Phil Lempert

2 Books

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