Make Telesales Work

Stephen Kaye

Physical

Available

Telephone selling is the key to increased sales. This book shows you how to boost your profits. It offers advice on what equipment you will need and how to set up a telesales office. Avoid the most common mistakes and benefit from Stephen Kaye’s top tips for success.

What will you learn from this book

  1. Effective Communication: Develop strong communication skills to engage prospects and build rapport over the phone. Practice active listening, clarity, and empathy to understand customer needs and address their concerns.

  2. Product Knowledge: Deepen your understanding of the products or services you are selling. Be prepared to answer questions, overcome objections, and highlight the benefits and value proposition of your offerings.

  3. Targeted Prospecting: Identify and target prospects who are most likely to be interested in your offerings. Segment your audience based on demographics, interests, and buying behavior to personalize your approach.

  4. Compelling Pitch: Craft a compelling sales pitch that grabs the attention of prospects and communicates the value of your offerings effectively. Tailor your pitch to the needs and preferences of each prospect to increase engagement and interest.

  5. Building Relationships: Focus on building long-term relationships with prospects and customers. Invest time in understanding their needs, preferences, and pain points, and offer personalized solutions to earn their trust and loyalty.

  6. Objection Handling: Anticipate and address common objections that prospects may raise during the sales process. Prepare persuasive responses and overcome objections with confidence and empathy.

  7. Follow-Up: Follow up with prospects consistently and persistently to keep the conversation going and nurture relationships over time. Use a combination of phone calls, emails, and other communication channels to stay top of mind.

  8. Time Management: Manage your time effectively to maximize productivity and results. Prioritize high-value activities, such as prospecting and closing sales, and minimize distractions to stay focused and on track.

  9. Continuous Learning: Commit to continuous learning and improvement in telesales techniques and strategies. Stay updated on industry trends, best practices, and new technologies to stay competitive and adapt to changing market conditions.

  10. Metrics and Evaluation: Track key performance metrics, such as call volume, conversion rates, and sales revenue, to measure your success and identify areas for improvement. Use data-driven insights to refine your approach and optimize your telesales efforts.

Language English
ISBN-10 0333938488
ISBN-13 978-0333938485
No of pages 126
Font Size Medium
Book Publisher Laxmi Publications
Published Date 01 Aug 2000

About Author

Author : Stephen Kaye

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