Theory Why: In Which the Boss Solves the Riddle of Quality

John Guaspari

Physical

In Circulation

In a fable about Punctuation Inc., the Boss and his Right-Hand Man and Left-Hand Man find out that to be successful quality must be a goal throughout the organization.

What will you learn from this book

  1. Focus on Quality Improvement: The book might emphasize the importance of prioritizing and continuously improving quality standards in products, services, or processes.

  2. Problem Solving and Root Cause Analysis: It could discuss methodologies for identifying root causes of quality issues and implementing solutions to address them effectively.

  3. Customer-Centric Approach: Emphasizing the significance of understanding and meeting customer needs and expectations as a central driver for maintaining quality standards.

  4. Quality Management Systems: Exploring the implementation and benefits of quality management systems such as Six Sigma, Total Quality Management (TQM), Lean principles, or others.

  5. Employee Involvement and Empowerment: Highlighting the role of employees in maintaining and improving quality, focusing on their involvement, training, and empowerment.

  6. Continuous Improvement (Kaizen): Encouraging a culture of continuous improvement where small incremental changes are made consistently to enhance quality over time.

  7. Measurement and Metrics: Discussing the importance of setting measurable quality metrics and using data-driven approaches to monitor and improve quality.

  8. Leadership's Role in Quality: Exploring how leadership commitment, support, and vision are crucial in fostering a culture that prioritizes and sustains quality.

  9. Cost of Poor Quality: Addressing the financial implications of poor quality and highlighting how investing in quality improvement can yield long-term cost savings.

  10. Integration of Quality Across Processes: Stressing the need to integrate quality considerations across all business processes rather than treating it as a separate function.

Language English
ISBN-10 0814458769
ISBN-13 9780814458761
No of pages 128
Font Size Medium
Book Publisher Amacom
Published Date 31 Dec 1988

About Author

Author : John Guaspari

NA

Related Books