Focus on Quality Improvement: The book might emphasize the importance of prioritizing and continuously improving quality standards in products, services, or processes.
Problem Solving and Root Cause Analysis: It could discuss methodologies for identifying root causes of quality issues and implementing solutions to address them effectively.
Customer-Centric Approach: Emphasizing the significance of understanding and meeting customer needs and expectations as a central driver for maintaining quality standards.
Quality Management Systems: Exploring the implementation and benefits of quality management systems such as Six Sigma, Total Quality Management (TQM), Lean principles, or others.
Employee Involvement and Empowerment: Highlighting the role of employees in maintaining and improving quality, focusing on their involvement, training, and empowerment.
Continuous Improvement (Kaizen): Encouraging a culture of continuous improvement where small incremental changes are made consistently to enhance quality over time.
Measurement and Metrics: Discussing the importance of setting measurable quality metrics and using data-driven approaches to monitor and improve quality.
Leadership's Role in Quality: Exploring how leadership commitment, support, and vision are crucial in fostering a culture that prioritizes and sustains quality.
Cost of Poor Quality: Addressing the financial implications of poor quality and highlighting how investing in quality improvement can yield long-term cost savings.
Integration of Quality Across Processes: Stressing the need to integrate quality considerations across all business processes rather than treating it as a separate function.
Language | English |
---|---|
ISBN-10 | 0814458769 |
ISBN-13 | 9780814458761 |
No of pages | 128 |
Font Size | Medium |
Book Publisher | Amacom |
Published Date | 31 Dec 1988 |
© 2024 Dharya Information Private Limited
In a fable about Punctuation Inc., the Boss and his Right-Hand Man and Left-Hand Man find out that to be successful quality must be a goal throughout the organization.