What will you learn from this book
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Clear Goals and Objectives: Successful individuals and organizations often exhibit behavior aligned with clear goals and objectives.
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Adaptability: Flexibility and adaptability are key behaviors for success, allowing individuals and organizations to navigate changing circumstances effectively.
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Effective Communication: Strong communication skills, including both listening and expressing ideas clearly, contribute to successful behavior.
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Collaboration and Teamwork: Successful individuals understand the importance of working collaboratively with others, fostering a positive and productive team environment.
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Continuous Learning: A commitment to lifelong learning and skill development is a characteristic of winning behavior.
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Resilience: The ability to bounce back from setbacks and maintain focus on long-term goals is crucial for success.
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Ethical Decision-Making: Behaving ethically and making principled decisions are foundational for sustained success.
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Innovation: Successful individuals and organizations often exhibit behaviors associated with creativity and innovation.
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Results Orientation: A focus on achieving tangible results and outcomes is a key aspect of winning behavior.
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Emotional Intelligence: Understanding and managing emotions, both one's own and others', contributes to effective interpersonal relationships and leadership.
| Language | English |
|---|---|
| ISBN-10 | 0814471633 |
| ISBN-13 | 9780814471630 |
| No of pages | 352 |
| Font Size | Medium |
| Book Publisher | Amacom |
| Published Date | 01 Jul 2003 |
About Author
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"Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. "Winning Behavior" will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it.This title is packed with eye-opening case histories and examples: Ritz-Carlton Harley-Davidson Enterprise Rent-a-Car Wal-Mart. It features exclusive interviews with high-profile executives including: George Zimmer (Men's Wearhouse) Hans-Olof Olssen (Volvo) Piers Marmion (Heidrick & Struggles) and others.