The Nordstrom Way To Customer Service Excellence (2nd Edition)

Patrick Mccarthy , Robert Spector



Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn.

The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.

Language English
ISBN-10 9788126536467
ISBN-13 9788126536467
No of pages 240
Font Size Medium
Book Publisher Wiley
Published Date 01 Jan 2012

About Author

Author : Robert Spector

2 Books

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